Terms & Conditions

Last updated: 1 December 2025

Welcome to the Vetanimus website (“we”, “us”, “our”). By accessing or using our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase. If you do not agree with these Terms, you should not use this website.

1. ABOUT VETANIMUS

Vetanimus operates this website and provides products to customers through this platform.
Throughout these Terms & Conditions, references to “we”, “us”, or “our” mean Vetanimus.

2. USE OF THE WEBSITE

2.1 You agree to use this website for lawful purposes only and in a manner that does not infringe the rights of others or restrict their use of the website.

2.2 We reserve the right to modify, suspend, or discontinue any part of the website or its content at any time without prior notice.

2.3 All content on this website, including text, images, graphics, logos, and product descriptions, is the property of Vetanimus and is protected by applicable intellectual property laws. Unauthorized use is prohibited.

3. PRODUCT INFORMATION

3.1 We make reasonable efforts to ensure that all product information, descriptions, and images are accurate. However, slight variations may occur due to packaging updates or display settings.

3.2 All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

4. PRICING & PAYMENT

4.1 Prices are displayed in the currency shown on the website unless otherwise stated.

4.2 Prices may be changed at any time; however, the price shown at checkout will be the final price charged.

4.3 Payment must be made in full at the time of ordering using the payment methods available on the website.

5. ORDER ACCEPTANCE & CONTRACT

5.1 After placing an order, you will receive an order confirmation email acknowledging receipt. This does not constitute acceptance of your order.

5.2 A binding contract is formed only when your order has been dispatched.

5.3 We reserve the right to refuse or cancel any order if:

  • A product is unavailable

  • Payment cannot be authorized

  • There is an error in pricing or product information

  • Fraudulent or suspicious activity is suspected

If payment has already been taken, it will be refunded.

6. SHIPPING & DELIVERY

6.1 Delivery times provided are estimates only and may vary due to carrier delays or factors outside our control.

6.2 Risk of loss or damage passes to you once the order has been delivered to the shipping address provided.

6.3 Shipping fees are non-refundable unless otherwise required by law.

7. RETURNS, REFUNDS & EXCHANGES

At Vetanimus, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions below.

7.1 Return Eligibility

  • Returns must be requested within 30 days of receiving your order

  • Products must be unused and returned in their original packaging

  • Items that do not meet these requirements may not be accepted for return

7.2 Return Process

To initiate a return:

  1. Contact our Customer Service Team

  2. Provide your order number and the reason for the return

  3. Once approved, you will receive return instructions and a prepaid return label

  4. After the returned item is received and inspected, a refund or exchange will be processed

7.3 Refunds

  • Approved returns are eligible for a full refund

  • Refunds are processed only after the returned item has been received

  • Original shipping charges are non-refundable

7.4 Exchanges

Exchanges are offered once the returned item has been received and approved. Availability of replacement items is subject to stock.

7.5 Return Shipping Costs

  • Customers are responsible for return shipping costs

  • Return shipping fees will be covered by Vetanimus only if the return is due to an error on our part, such as a defective or incorrect item

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • Vetanimus shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products

  • Our total liability for any claim shall not exceed the purchase price of the product concerned

Nothing in these Terms excludes liability that cannot legally be excluded.

9. INTELLECTUAL PROPERTY

All trademarks, designs, logos, and website content are owned by or licensed to Vetanimus. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. PRIVACY

Any personal information collected through this website is processed in accordance with our Privacy Policy, which forms part of these Terms & Conditions.

11. GOVERNING LAW

These Terms & Conditions are governed by and interpreted in accordance with applicable laws in the jurisdiction where Vetanimus operates. Any disputes shall be subject to the exclusive jurisdiction of the relevant courts.

12. CONTACT US

If you have any questions regarding these Terms & Conditions, returns, or your order, please contact our Customer Service Team.
We are always happy to assist you.